Are you a system administrator? A customer can’t use the webmail and you need to assist it?
If parallel plesk is set to store plain text password whit this MYSQL query you can find it.
ATTENTION: use this command only if you have really no other choice!!!
SELECT CONCAT(mail_name,"@",name) as email_address,accounts.password
FROM mail left join domains on domains.id=mail.dom_id left join accounts
ON accounts.id=mail.account_id;
Source: http://rackerhacker.com/2007/02/01/get-plesk-e-mail-addresses-and-passwords/
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